WHY ARUNE
At Arune, we bring high-speed customer service to the home industry by solving the client satisfaction question. Through strategic feedback loops and the power of first-party data, we tailor our services to meet the unique needs of every partner. Our goal is to transform how the home industry interacts with their customers, ensuring every interaction adds value and builds trust.
PTO Client Recovery that Boosts Profitability
For companies in the solar industry, securing Permission to Operate (PTO) is crucial for the successful deployment of solar systems and ensuring customer satisfaction. However, there can be instances where customers disengage or contracts are not finalized before obtaining PTO, leading to potential losses in both revenue and customer trust.
Re-engagement Campaigns
Use targeted communication strategies such as personalized emails, text, or phone calls to address any concerns they might have and reiterate the benefits of completing their solar installation.
Expedited PTO Handling
We streamline the process for customers willing to re-engage with your business.
An Integrated Recovery Strategy
Integrating CRM tools can help track customer interactions and improve the management of re-engagement campaigns. It’s crucial to have a well-coordinated team that understands the importance of timely and empathetic customer service.
Customer Service That Drives Results
Trust and consistent positive interactions are the cornerstones of generating customer referrals. At Arune, we focus on creating memorable experiences that customers want to share with others. Each positive engagement not only reinforces the customer’s loyalty but also increases the likelihood of referrals, expanding our client base organically and sustainably.
Establishing Strong Communication Channels
Our proactive customer service approach is designed to preemptively address client needs and exceed their expectations, to ensure that every customer feels heard and valued.
Build a Foundation of Trust
This foundation of trust is crucial not only to immediate satisfaction but also to long-term retention.
Outstanding Service
We chase one thing only: understand your clients. Not just responding to problems but anticipating them and building our process around giving your customers a voice.
The Pillars of Success
Driving Client Retention
Keep your clients, you earned them.
Enhancing Customer Referrals
Your most valuable marketing is your happiest customer.
Mind Blowing Customer Service
Service the people who believe in you.